Shop Terms and Conditions

  1. PRICES

All prices inclusive of VAT.

The prices published on the website may be revised and modified if the conditions require it at any time.

 

  1. PRODUCTS ON OFFER

All the products that are in promotion at a special price will be shown on the web with the offer price and the original price. These offers will be available until end of stock or end of promotion.

Offers are not cumulative to other offers, except in cases of special coupons or specific cases where specified. In case of non-cumulative offers, the offer with the highest discount will always be applied.

 

  1. WARRANTY

The products have the legal guarantee of the factory.

Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, are not included in the warranty.

The repair, payment or replacement will take place within a maximum period of 3 months.

 

  1. DELIVERY AND DELIVERY TIMES

The delivery times are computed counting working days (Monday to Friday) and can be altered by local or national holidays. If the chosen form of payment is a bank transfer, these terms can be modified, since the order will be sent when we receive the amount paid to our account.

The shipments are made by courier (SEUR), the delivery times are from 1 to 3 days in the Peninsular shipments and from 2 to 7 days for shipments abroad. For all products where a different delivery period is not specified.

 

Free shipping for orders of more than:

– € 150 for peninsular and Balearic shipments (Spain).

– € 170 for shipments to the Canary Islands, Ceuta and Melilla (Spain). *

– € 200 for shipments abroad.

* For shipments to the Canary Islands, Ceuta, Melilla and Switzerland will always be charged € 49 for customs charges.

 

ATTENTION:

– In no case will be sent to postal sections.

– On certain dates such as Christmas, 3 Kings or holidays, we do not guarantee that the delivery is made on time, due to the volume of merchandise of the transport agencies or decrease of the days of service.

– In case of adverse weather conditions, we do not guarantee that delivery will be made within the deadline.

– We reserves the right to modify the delivery terms and the type of delivery without prior notice in the case of extraordinary orders or special cases.

 

  1. RETURNS

We have a customer service to solve any problem with our items or shipments, through which we try to offer a fast and efficient service to our customers.

If for any reason you are not satisfied with your order, you have a period of 30 calendar days, counting from the date of delivery of the order, to return it.

You have to send us the product in perfect conditions, without using it and in its original packaging, including warranties, labels and instructions for use. The return shipment to our warehouse is the responsibility of the customer but in case of change, you will not have to pay the shipping costs of the new order.

Once we receive the goods in our warehouses and verify that all the above conditions are met, and the amount will be refunded in accordance with the payment method, and, if applicable, the shipment of the new product:

To return a product you must contact our customer service department: info@siestaadvisor.com

 

  1. FORMS OF PAYMENT – VISA/MASTERCARD

Credit card transactions are 100% secure. All transactions involving the transfer of banking data are made using a secure environment, through the Stripe payment gateway.

 

The data on your credit card are not registered in any of your own databases but are directly managed by the Stripe payment gateway.

 

When paying by card you will always be asked for the following information: the card number, the expiration date, a validation code that matches the last 3 digits of the number printed in italics on the back of your card, and the postal code, offering, in this way, more guarantees about the security of the transaction.

 

In case of fraudulent payments with a credit card, legal actions will be taken.